1. Purpose of this Privacy Policy
OSG Asia Pte Ltd ("OSA",
"we", "the company", or "us") is committed to
being in full compliance of the applicable laws protecting personal data which
are enacted in each jurisdiction that we conduct our business operations. Your
continued use of our Sites and services means that you acknowledge that you
have read and understood the Privacy Policy, confirm the accuracy of your
Personal Data, and consent to the collection, use and disclosure of your
Personal Data by us for the purposes set out in this Privacy Policy.
This Privacy Policy ("Policy")
sets out the basis which OSA may collect, use, disclose or otherwise process
personal data of the following individuals in accordance with the applicable
personal data protection laws:
Visitors to our websites, mobile
applications and social media platforms ("Sites");
Contact persons for our customers and/or prospective customers;
Contact persons for suppliers or vendors and/or prospective suppliers or
vendors of goods and services; and any other individuals about whom we obtain
Personal Data (defined below).
Personal Data means data, whether true or
not, about an identifiable individual, including where that individual can be
identified: (a) from that data; or (b) from that data and other information to
which OSA has or is likely to have access ("Personal Data"). If you
choose not to provide your Personal Data or provide incomplete or incorrect
Personal Data, we would likely not be able to provide our goods or services to
you.
Personal Data we may collect, use or
disclose include: personal information, such as your name, gender, date of
birth and nationality; contact information, such as business address, billing
address, delivery address, email address and mobile phone or land line numbers;
payment information, such as bank account number, credit card numbers, and any
other payment details; transaction information, such as the products you have
purchased or obtained from us; technical information, such as internet protocol
(IP) address, and how you use and view any content on the Sites; and marketing
and communications information, such as your preferences in receiving marketing
from us, our affiliates and partners, and any third parties, as well as your
communication preferences.
2. Purposes for Collecting, Using and
Disclosing of Personal Data
We generally do not collect your Personal
Data unless: (a) it is voluntarily provided to us by you directly or via a
third party who has been duly authorised by you to disclose your Personal Data
to us (your "authorised representative") after (i) you (or your
authorised representative) have been notified of the purposes for which the
data is collected, and (ii) you (or your authorised representative) have
consented or, where permitted by applicable law, deemed to have consented to
the collection, use and disclosure of your Personal Data for those purposes, or
(b) the collection, use or disclosure of Personal Data without consent is
permitted or required by the applicable laws. We shall seek your consent before
collecting any additional Personal Data and before using or disclosing your
Personal Data for a purpose which has not been notified to you (except where
permitted or required by law).
If you provide Personal Data of any third
party to us, you represent and warrant that such Personal Data is up-to-date,
accurate and complete, and that you have obtained the necessary consent and
permissions from that third party, or otherwise take any steps, in order to
disclose his/her Personal Data to us, and for us to collect, use and disclose
that data in accordance with this Policy.
We may collect, use and disclose your
Personal Data for one or more of the following purposes:
- performing obligations in the
course of or in connection with our provision of the goods and/or services
requested by you, including but not limited to:
- Delivery and installation of
goods
- Repair and/or inspection of
goods and other after-sales services
- Customer support
- Operations related to quotation
and order of goods
- Operations related to payment
of goods
- Planning and development of
various goods and services
- Responding to customer requests
(requests for documents/information, product introductions, visits,
consultations, etc.)
- Announcement of new products
and event campaigns in our business and delivery of e-mail magazines
- Advertising, sales, promotion
and marketing activities
Failure to provide your Personal Data may
result in us being unable to perform our contractual obligation.
- verifying your identity;
- responding to, handling, and
processing queries, requests, applications, complaints, and feedback from you;
- managing your relationship with
us;
- processing payment and credit
management;
- complying with any applicable
laws, regulations, codes of practice, guidelines, or rules, or to assist in law
enforcement and investigations conducted by any governmental and/or regulatory
authority, or courts. Where your Personal Data is required for such compliance,
failure to provide your Personal Data in such circumstance may result in us
and/or you being in violation of applicable law or regulations;
- any other purposes for which
you have provided the information;
- transmitting data to any
unaffiliated third parties including our third-party service providers and
agents, and relevant governmental and/or regulatory authorities for the
aforementioned purposes; and
- any other incidental business
purposes related to or in connection with the above.
We may disclose your Personal Data where
such disclosure is required for performing obligations in the course of or in
connection with our provision of the goods and services requested by you.
The purposes listed in the above paragraphs
may continue to apply even in situations where your relationship with us (for
example, pursuant to a contract) has been terminated or altered in any way, for
a reasonable period thereafter (including, where applicable, a period to enable
us to enforce our rights under any contract with you).
3. Disclosure of your Personal Data to
Third Parties
We may occasionally disclose or transfer
your Personal Data to third parties (including related companies and our
affiliates) for any of the purposes stated in paragraph 2 above. We will ensure
that such disclosure and transfer of Personal Data is in compliance with all
applicable laws (including where necessary, by subjecting third parties to the
necessary data transfer agreements or binding corporate rules, and requiring
them to implement security measures at least as stringent as ours to protect
your Personal Data), unless otherwise prescribed by applicable law or
regulation.
Such third parties include but are not
limited to:
- Financial institutions and
logistic companies that provide services to OSA and store your Personal Data;
- Tax companies, insurance
companies and other companies that provide services to OSA;
- Service providers, agents and
other organisations we have engaged to perform any of the functions with
reference to the
above-mentioned purposes stated in paragraph 2.
- Lawyers, advisors, consultants,
arbitration institutions and courts;
- Government agencies; and
OSG Asia Pte Ltd ("OSA") and
other companies within OSA.
4. Withdrawing your Consent
The consent that you provide for the
collection, use and disclosure of your Personal Data will remain valid until
such time it is being withdrawn by you in writing. You may withdraw consent and
request us to stop collecting, using and/or disclosing your Personal Data for
any or all of the purposes listed above by submitting your request in writing
or via email to our Data Protection Officer at the contact details provided
below.
Upon receipt of your written request to
withdraw your consent, we may require reasonable time (depending on the
complexity of the request and its impact on our relationship with you) for your
request to be processed and for us to notify you of the consequences of us
acceding to the same, including any legal consequences which may affect your
rights and liabilities to us. In general, we shall seek to process your request
within ten (10) business days of receiving it, or sooner if required by law.
Whilst we respect your decision to withdraw
your consent, please note that depending on the nature and scope of your
request, we may not be in a position to continue providing our goods or
services to you and we shall, in such circumstances, notify you before
completing the processing of your request. Should you decide to cancel your
withdrawal of consent, please submit your request in writing or via email to
our Data Protection Officer at the contact details provided below.
Please note that withdrawing consent does
not affect our right to continue to collect, use and disclose Personal Data
where such collection, use and disclose without consent is authorised or
required under applicable laws.
5. Data Subject Rights
You may request a copy of your Personal
Data that is in our possession or control, and information about the ways in
which your Personal Data has or may have been used or disclosed during the past
year.
You may also request that we correct an
error or omission in your Personal Data that is in our possession or control.
Subject to the applicable laws in your
jurisdiction, you may also be entitled to right to request the disclosure of
the acquisition of your Personal Data, right to data portability, right to
object, right to erasure, right to suspension, right to withdraw consent, and
right to lodge complaint to the personal data protection supervisory authority
in your country.
If you would like to request access to or
correction of your Personal Data, please make your request in writing to one of
our Data Protection Officers (please see paragraph 9 below). To the extent
permissible by applicable law, we may charge a nominal fee for the processing
of any access request from you, and we will respond to your requests within 30
days or sooner if required by law.
It is important that the Personal Data you
(or your authorised representative) provide to us is accurate and complete. You
are responsible for informing us of changes to your Personal Data, or in the
event you believe that the Personal Data we have about you is inaccurate,
incomplete, misleading or out of date. Please update us if there are changes to
your Personal Data by informing our Data Protection Officer in writing or via
email at the contact details provided below.
If you wish to make a complaint relating to
our processing of your Personal Data, please inform our Data Protection Officer
in writing or via email at the contact details provided below.
If you are not satisfied with our handling
of your complaint, you may also make a complaint to the applicable data
protection regulatory authority in your country.
6. Security Measures for Your Personal Data
To safeguard your Personal Data from
unauthorised access, collection, use, disclosure, copying, modification,
disposal or similar risks, we have put in place appropriate administrative,
physical and technical security measures, and we disclose Personal Data both
internally and to our authorised third party service providers and agents only
on a need-to-know basis.
You should be aware, however, that no
method of transmission over the internet or method of electronic storage is
completely secure. While security cannot be guaranteed, we strive to protect
the security of your information and are constantly reviewing and enhancing our
information security measures.
7. Retention of Your Personal Data
We may retain your Personal Data for as
long as it is necessary to fulfil the purpose(s) for which it was collected, or
as required or permitted by applicable laws.
We will cease to retain your Personal Data,
or remove the means by which the data can be associated with you, as soon as it
is reasonable to assume that such retention no longer serves the purpose(s) for
which the Personal Data was collected, and is no longer necessary for legal or
business purposes.
8. Transfer of Your Personal Data outside
the country
We may occasionally transfer your Personal
Data to other companies within OSA and OSG’s related companies and third
parties outside of the country in which you are located (including to
Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines,
Singapore, Taiwan, Thailand and Vietnam), only on a need-to-know basis and for
the purposes stated in paragraphs 2 and 3 above. We will ensure that your
Personal Data is transferred in compliance with applicable laws, which may
include the use of data transfer agreements or binding corporate rules. The
recipient entity shall implement security measures at least as stringent as
ours to protect your Personal Data.
9. Data Protection Officer
Our Data Protection Officers (also known as
Grievance Officers) are responsible for ensuring OSA compliance with the laws
protecting personal data, developing and implementing policies and practices
that are necessary for OSA to meet its obligations under the laws, addressing
complaints and grievances with respect to the processing or use of Personal
Data, and making information about our data protection policies and practices
(including the complaints process) available on request.
Contact Person: Data Protection Officer
Contact Number: +65-6844-4350
Contact Postal address: 2 Kaki Bukit Avenue 1 #03-08, Singapore 417938
Contact Email: admin@osgasia.com.sg
10. Cookies
Some of our Sites use cookies and/or web
beacons to make them more convenient for users.
Cookie: A cookie is a small information
file exchanged between a user's computer and a website that enables
identification of the user who visited the website.
Web beacon: A web beacon is a technique
used together with cookies to reveal how many times a user has visited a
particular page.
OSA does not directly collect and use
information concerning a user's browsing history of the web, collected through
cookies, in a manner that allows us to identify individuals without the
individual's consent. However, third parties to whom we or our group company
outsource the distribution of advertisements to may use the cookies stored in
your computer to facilitate the placement of advertisements which promote our
products.
You may refuse cookies by configuring your
internet browser settings or by indicating your rejection via the cookie
banners placed on our Sites. You may also reject web beacons by refusing to
accept cookies.
However, if you disable or refuse to accept
certain cookies (e.g. session cookies), please note that some parts of our Site
may become inaccessible or will not function properly.
Use of Google Analytics
Our Sites use Google Analytics to collect
access log data for the convenience of our users or to improve our Sites, but
the collected access log data does not contain information that can identify
individuals. The access log data is used to administer our Sites only, and for
no other purpose.
For more information about how data is
collected and used by Google Analytics, please click on the following link:
https://policies.google.com/privacy?hl=en
Use of behavioral targeted advertising
Behavioral targeted advertising is an
advertising method for the placement and display of advertisements in
accordance with the interests of Site users, which is determined from their
browsing history. Our Sites may display advertisements which have been
distributed based on information collected by third party advertisers. In this
case, the information that was acquired will be handled according to the
privacy policy of the third party advertisers.
11. Effect of Policy and Changes to Policy
This Policy applies in conjunction with any
other notices, contractual clauses and consent clauses that apply in relation
to the collection, use and disclosure of your Personal Data by us.
To the extent permitted by law, we may
revise this Policy from time to time without any prior notice. You may
determine if any such revision has taken place by referring to the date on
which this Policy was last updated. Your continued use of our Sites and
services constitutes your acknowledgement and acceptance of such changes. We
will inform you if we make substantial changes to this Privacy Policy.
This Site may contain hyperlinks to and
from other websites, web pages and/or apps which are not operated or maintained
by OSA ("Other Sites"). Such Other Sites may have privacy practices
different from those described here, and you should read the privacy statements
of the Other Sites.
Effective Date : 22/02/2022 .
Last updated : 22/02/2022
